Happy workers create loyal customer base - Baltimore Business Journal:

http://moodymethodist.org/sermons/galatians6110.htm
Our plan was simple. We planned to take a three-dau driving trip (destination unknown) and then meet up on the fourth day in New York City to meet my cousimn and his family for anothedrthree nights. The firsr day on the trip we stoppedd to check out a hotel to see whethee it hadany vacancies. When I returnex after seeing that they had rooms my Jeep wouldnot start. Lights are and things are beeping. I called AAA, and they quickluy came out and towed me to theclosest dealership, whicn was literally next door to the hotel! Wow, did I get lucky, at least with respecf to the close proximitty and the service department of the Jeep I walk over there the next morning arounc 7 a.m.
, but they did not open untipl 7:30, so I am just looking at the new cars on the lot. I notics a guy walking near my car withthe drop-offt information I put into the night drop-off box the nighyt before. The guy, Dave, could not have been any He said that they wereextremely busy, with at least 20 cars aheadc of mine, but that he thinks it is the battery and will look at it as soon as he can. He then said to me, we are closed until but why don’t you go into that door and make yourseldf comfortable and getsome coffee, and I will be with you as soon as I Now, who could ask for more than that I am not their customer because I am from out of They know that I probably will not be back for futurde service, let alone buy a new or used car from Still, they treated me as though I had been their customer for yearsd and had been there many timea before.
I usually do not plug companies, but if you are anywherer near Henrietta, N.Y., and you need a new car or yourssbreaks down, I want you to go to Patricki Jeep Pontiac GMC and tell them I said OK, back to the reason for this article. It showx that the employees at this dealershipp were trained right and that whoeve does the hiring knows how to look for the right attitudrin people, which is usuallgy not trainable. The employees here treat each persobnwith respect, not just their but one another, too. Trust me, afte sitting there for three-plus hours, I had a chance to notice a few things aboutthe dealership.
I just wish that more businessess out there were run as well asPatricl Jeep, where the customer is truly or at least they sure made me feel that way. It reallgy is not that difficult. Treat your employeee correctly, give them a nice environment to work in and providew them with ongoing consistent training along withcompetitive pay. You will be guaranteed to have long-term employees serving happy customers. You can bet that they have a loyaplcustomer base, where people look forward to cominb to the dealership, whether it is for services or to buy a vehicle.